Delivery Method and time
We are opened 24/7 and you are welcome to place your order or contact us any time. We generally issue and email your Procuct Keys and Download Link on the same day and also request you to allow up to 3 business days for some products. Estimated delivery time is mentiond on each Product Page. We recommend you to keep a backup copy of the downloaded item. Please make sure that you provide us with a Valid Email Address as your product key will be sent to this email address. Also, make sure that we are not blocked as spam. You can also view your product key by logging in to your account. No physical product will be delivered unless otherwise specified on the Product Page. All orders are manually processed to avoid any unnecessary complication associated with online/credit card fraud.
Most of the products we sell come with Trial Version. We strongly encourage you to download and install the Trial Versions first and activate it with our Product Key as soon as possible to get the maximum security. Most of our download links also direct you to Trial Versions. Please DO NOT PANIC once it expires, all you have to do is: simply activate the product with the Product Key we provided and you are good to go. It is also important to download and install the right software. Most of the times problem occurs when customer attempts to activate a software that differs from the product key he purchased for. In some cases, you might have to uninstall any previously installed product on your device and reinstall with a latest one.
Your prices are too low. Are they illegal products?
All products are 100% Authentic and Genuine. Because our marketing cost, office premise plus staff management costs are minimum and we offer mostly digital delivery (email Key Code) products, we can offer significantly low price to our customers.
We reserve the right to cancel any order at any time. In that case, a refund will be issued to your Paypal account. Please allow the time guidelined by Paypal to appear refund on your financial statement.
Due to the nature of digital distribution of active license codes, Softmarina can not offer refunds or exchanges for products once delivered and activation/license key has been viewed. All licensing sales are final. You may request a refund if the product you purchased is out of stock . Once the activation/license key is issued, NO REFUNDS will be granted. Please make sure the software works on your system before retrieving the activation/license key. Manufacturer's website can be good reference for this. Also, no refund will be granted if you fail to download the software product as it is provided by the manufacturer and beyond our control. Please contact the manufacturer directly if you have any download issue as they have well-trained staff to resolve these issues.
Most the products we sell come with Technical Support provided by the manufacturer. Please check with manufacturer for any phone, chat or remote technical support they provide as Softmarina can not provide you with any support associated with installation, configuration, upgrade or any other difficulties. Please feel free to Contact Us if you have any question about a product before you buy and we will do our best to answer you.
Images and System Requirements
All images are for illustrative purposes only and may vary. No physical good/package will be shipped unless otherwise specified. We are not responsible for any fee associated with Data Usage for download/install/upgrade or any other mean.
System requirements for all products are specified by the manufacturer and Softmarina is not responsible for any error. Please be advised that no refund is available if the product is not incompatible with your device. Please check with the manufacturer's website for more detailed specification or Contact Us.
Credit Card Fraud
Due to the recent changes in Australian credit card industry, we treat credit card fraud activites (including Fraudulent Chargeback Claims) very seriously. All IP addresses and email addresses are recorded. Any suspicious transaction will be on hold and be reported to the law enforcement agency.