Terms and conditions

"Soft Marina Discount Software Store", ABN: 70 595 331 747 - is an Australian Securities and Investments Commission (ASIC) registered business. Common terms used like: "We", "Softmarina" means "Soft Marina Discount Software Store", "You" means "Customer", "Consumer", "User" (either existing or prospective), "Product" means "Product Activation Key" , "License Key" or "Serial Number" that activates the software product. By using this website you will formally agree to confirm our standard Terms and Conditions. Our Terms and Conditions are subject to change without any notice. In addition to our Terms & Conditions, every product has its own Terms & Conditions from it's manufacturer. These Terms and Conditions can be found in the Terms & Condition section of that particular product. By purchasing a product you will also confirm your agreement with the manufacturer's Terms and conditions. These Terms & Conditions are governed, and interpreted, in accordance with Australian laws and regulations. Any disagreement between the customer and us will be resolved in accordance with this laws & regulations.

Privacy Policy:

Your personal information during the registration process will be kept and stored in secret. Under no circumstances it will be disclosed or sold to any third party company. However, it may be used by us for any research and marketing as well as update notification purposes. Payments are process through Paypal Payment Gateway, therefore, no financial information like bank account, credit card details or any other means are informed to us and all transactions take place between you and Paypal. All payments are subject under Paypal's user agreement and available on Paypal's website - Softmarina is not responsible for any breach of agreement between you and Paypal.

Order & Order fulfillment Policy:

We reserve the right to refuse any order at any time. Any order placement does not guarantee to sell any product to you. We hold the total right to accept or decline your order for any reason even after receipt of your order. We reserve the right to refuse your order if we suspect that the orders are not beneficial or are deceptive. As part of our validation process, we may call you before processing any order.

Invoices are emailed after every purchase with the necessary information. The customers will be able to see the order details on their computer’s browser or print them. Our system will send an email confirming the purchase of the product. However, Softmarina will not be held any responsibility if your email address is not valid or your email host deny sending the email to your mailbox. We are not responsible for any lost of Product Key in case you provided any wrong or someone else's email address. In these cases, no further product key will be issued.

Payment Security Policy:

We accept orders only through Paypal and it will be processed in real time by credit card processing merchant bank and only successful transaction will be subject to a sale. Softmarina does not guarantee nor responsible for declining any of your transactions.

Softmarina uses highest industry standard Secure Socket Layer (SSL) encryption technologies to transmit any sensitive data over the online such as your login details. Credit card fraud is a Federal Offense in Australia. Any fraud to a credit card can be easily indentified by mapping the IP (internetworking protocol) address and the telephone line and the person will be prosecuted in the maximum extent of law. We reserve the absolute right to share & pass over any information in regards to protect fraudulent or unauthorized transactions.

Copyright Policy:

All material of our website is protected by national and international copyright law. Any unauthorized duplication or distribution is strictly prohibited and the person will be prosecuted in accordance with that copyright law.

Refund Policy:

We reserve the right to cancel any order at any time. In that case, a refund will be issued to your Paypal account. Please allow the time guidelined by Paypal to appear refund on your financial statement.

Due to the nature of digital distribution of active license codes, Softmarina can not offer refunds or exchanges for products once delivered and activation/license key has been viewed. All licensing sales are final. You may request a refund if the product you purchased is out of stock . Once the activation/license key is issued, NO REFUNDS will be granted. Please make sure the software works on your system before retrieving the activation/license key. Manufacturer's website can be good reference for this.

Product Key:

When you place a purchase order for a product through our website: softmarina.com.au, you place an order for a legal "Activation Key" of that product. That means, the product you buy is the "Product Key" that will activate the software on your device. We do not sell the software product itself as most the softwares are available to download for free (or, available on providing Product Key) from the relevant vendor's website. We fully guarantee all of our product keys and serial numbers  as functional and 100% legal licenses. We send a download link for that software along with product key you purchased as a courtesy. However, we do not guarantee the download links that are often replaced by the vendor. You can always contact the vendor to ask for a latest download link for your software product.

The order process is handled manually to prevent fraudulent dissemination of the software. As a result, product keys are not available for immediate delivery however we do our best same day delivery after verification of payment and IP email delivery address. Some products require upto 3 business days for product keys to be delivered. All emails and IP Addresses are recorded before processing any order. To avoid any unnecessary delays we suggest that you refrain from providing free email accounts for delivery. Buyers providing a valid registered email address for delivery will receive their product key delivery faster. Once you receive the Product Key, you must activate it as soon as possible to avoid any complication that is beyond our control.

Product Description:

All images posted are for illustrative purposes only and may vary from time to time. No physical item will be delivered unless otherwise stated. Whilst every effort is made to ensure that all product information and system requirements are correct on our website, Softmarina is not responsible for the accuracy of product information supplied to us by the manufacturer/distributor or any other errors unknown to us. To confirm product information, system requirements or for further enquiries we recommend you contact the manufacturer directly or visit their website.

Contact Method:

You can contact us by phone, email, live chat or using our contact form. We strongly recommend to use our Contact Us form or email as it helps us to track any request made by you. Our business has a physical address however, we are not currently operating any show room and all business activities are online only.